Future Grid (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use our website.

Information We Collect

We collect personal information that you give us directly, for example when you complete a contact or enquiry form on our website, subscribe to our newsletter, or communicate with us by email, phone or otherwise. This may include your name, email address, phone number, job title, organisation, and the content of your communications with us.

When you subscribe to our newsletter, we collect your email address and any other details you provide on the signup form, together with a record of your consent, including the date and time of subscription. Newsletter subscriptions and email communications are managed through Omnisend, which processes this information on our behalf and may also collect information about how you interact with our emails, such as whether you open an email or click a link.

We also automatically collect technical and usage information when you visit our website, including your IP address, browser type, device and connection information, the pages you view, how long you spend on them, how you interact with them, and the website you came from or go to next. We collect this information using cookies and similar technologies, including Google Analytics, to understand how our website is used and to improve it.

How We Use Your Information

We collect and use personal and non-personal information for the following purposes:

1. To respond to your enquiries and requests, and to communicate with you about our products and services;

2. To provide customer support and technical assistance to our clients;

3. To send you our newsletter and other marketing communications, where you have subscribed or otherwise consented to receive them. You can unsubscribe at any time using the link in any email we send;

4. To send you service-related notices, such as updates about the products and services we provide to you;

5. To understand how our website is used, and to create aggregated statistical information that helps us improve our website, products and services;

6. To manage our business relationships and operations; and

7. To comply with applicable laws and regulations.

How We Store, Share and Disclose Your Information
We do not sell, rent, or trade your personal information. Your information is only shared with:

• Internal teams who respond to demo requests.

• ​Trusted service providers who assist us with website hosting, analytics, or communication, under strict confidentiality obligations (see below).

​Our website is hosted on the Wix.com platform. Information you submit through our website, such as enquiry form details, may be stored and processed using Wix’s data storage, databases and applications. Wix states that it stores data on secure servers protected by a firewall.

We also use Omnisend to manage newsletter subscriptions and email communications, and Google Analytics to understand how our website is used. These providers process information on our behalf and under their own privacy policies.

These providers may store and process your information on servers located outside Australia, including in [the United States / countries to be confirmed]. By providing your information to us, you acknowledge that it may be transferred and stored in these locations. We take reasonable steps to ensure that our service providers handle your information in accordance with applicable privacy laws.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies and similar technologies

Our website uses cookies to make the website work properly, to understand how visitors use it, and to improve it. These include cookies set by our website host, Wix, and analytics cookies set by Google Analytics, which collect information such as your IP address, pages visited and time spent on the site.

You can control cookies through your browser settings, including blocking or deleting them, though parts of the website may not work as intended if you do. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

Your Rights
You can ask to access the personal information we hold about you, and to correct it if it is inaccurate, out of date or incomplete. You can also ask us to delete your personal information, and we will do so unless we are required or permitted by law to keep it. If you are located in the European Economic Area or the United Kingdom, you may have additional rights under local law, such as restricting or objecting to our processing of your information, or requesting a copy of it in a portable format.

You can opt out of marketing emails at any time by using the unsubscribe link in any email we send, or by contacting us.

To make a request, please contact us at sales@future-grid.com.au. We will respond within a reasonable time, generally within 30 days, and may need to verify your identity first.

Questions and complaints
If you have a question or complaint about how we handle your personal information, please contact us at sales@future-grid.com. We will investigate and respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Last updated: October 2026

Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Future Grid
Email: sales@future-grid.com